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How Mode Works

Your Local Marketplace

Mode.co.nz brings together an extensive range of clothing, footwear, and accessories from New Zealand's top fashion boutique stores, all in one convenient online destination. Think of us as a marketplace where local businesses showcase their collections, making it easy for you to browse, discover, and shop across multiple stores in a single transaction.

At Mode HQ, we handle all customer service, payments, and refunds, so you can shop with confidence, just like you would at a single store. While your order may include items from several boutiques, you'll enjoy a seamless checkout experience with one payment, and your items will be shipped directly from each boutique.


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The Order Process

Step One: Browse and Buy at Mode.co.nz

Browse Mode.co.nz and add items to your shopping bag by clicking the 'Add to Bag' button that is on each product page. Once you have found the item(s) that you would like to purchase click on 'My Shopping Bag' in the top right hand corner and you will be taken to a page to review the items you have added to your bag. You can then 'Proceed to Checkout' and enter in your delivery and payment details. You can pay for your orders at Mode by Visa, Mastercard or Internet Banking.

Step Two: Your Order is Received by our Stores

Once your order is placed, the Mode stores that you ordered from receive notification and prepare your order for despatch.

All Mode stores are NZ owned and operated so your order is supporting local businesses.

Step Three: Your Order is Couriered to Your Door

All Mode orders are despatched from within New Zealand and are sent by courier. Delivery times typically take 1-3 work days to arrive. Individual items may arrive at different times if they are from different Mode Stores.

If for any reason you are not completely satisfied with any of the items that you received, you can send them back to the appropriate store for an exchange, refund or Mode gift voucher. All refunds are processed by Mode.co.nz.